FAQs

How much does TBD Health cost?

Currently TBD Health does not accept medical insurance. Instead, we charge at or below typical co-pay cost for each visit.

• Urgent Care Medical visits are $49 per visit.

• weight loss: $250 per patient excluding medication cost

• Contraceptive counseling $49.

• Mental health: $100 per visit

Blackdoc accepts all major credit cards, HSA cards and PayPal. Blackdoc may change pricing at any time for any reason.

Will I talk with a real doctor?

TBD Health’s doctors are board-certified internists, family doctors, psychiatrists, dermatologists and pediatricians licensed to practice medicine in the U.S. When you request a visit, Blackdoc will connect you with a doctor licensed in your state.

All of our physicians can diagnose, treat and prescribe medications for common, non-emergency health issues by phone or video.

Can you refill my routine medications?

When clinically appropriate, TBD Health providers can renew a 30-day supply of many prescriptions up to twice per calendar year. Certain medications are prohibited on our platform including, but not limited to, substances controlled by the DEA, experimental drugs, and medications for hair loss, erectile dysfunction, appetite suppression and Plan B. If calling for a refill, be sure to have the full details of the medication available at the time you speak to the doctor (having the pill bottles with you or uploading a picture will be most effective).

How are prescriptions sent to the pharmacy?

Blackdoc does not dispense prescription drugs. If the doctor prescribes medication, it is submitted by phone to the pharmacy of your choice.

When should I choose Mental Health services?

If you’re overwhelmed, not feeling like yourself, confused about a personal situation, or experiencing anxiety or depression, we can help.

Mental Health services allow you to schedule a visit with a licensed therapist or to schedule an appointment with a board-certified psychiatrist for help managing medications or more serious diagnoses.

Psychiatrists are available for appointments seven days a week from 7 a.m. to 9 p.m. Visits can take place wherever you are most comfortable, by phone or video. Visits with a therapist only last as long as you feel you need them.

Can I talk to the same therapist/psychiatrist every time?

Yes. You can see the same specialist throughout your treatment.

What should I expect during my visit?

You will have a conversation with the mental health professional just as if you were at their office. We’re here to make you feel comfortable and heard.

Can Blackdoc handle emergency situations?

You should not use TBD Health if you are experiencing a medical or mental health emergency. In the event of a medical emergency, please call 911.

Does the doctor review my medical history before a visit?

We will ask you to complete a brief medical history prior to requesting your first visit. This is similar to filling out forms before a virtual doctor visit. Your medical history is stored on TBD Health HIPAA-compliant, encrypted central server. Before each visit, the doctor will review your medical history with a specific focus on chronic illnesses, current medications, allergies and changes in your medical condition.